30 DAYS GUARANTEE
=======================
The 30 day money back guarantee only applies to the hosting portion of your service.

1. The 30 days start from the earliest of - the day we receive the electronic order form, the day customer signs up via fax. In any case, the set-up fee, extra bandwidth and extra storage space charges are not refundable.

2. Cancellations will NOT generate ANY refund.

3. Miva Merchant license keys are nonrefundable.

4. Domain name payments are non-refundable. Once a domain name is registered, the WHOIS database stores the information and is kept there for a period of one year, until the date of renewal. Payment will NOT be credited back.

5. In the event there is a mis-spelling of a domain name, while being registered online, you as the customer must register the correct spelling of that name. There are NO refunds issued for mis-spelled domain names.

NETWORK UPTIME GUARANTEE
=======================
KLM Technologies is an authorised reseller of a third-party web hosting solutions. Below is a guarantee which will be passed from our suppllier to our customers.

Service Uptime. KLM Desingn's target uptime for the Service is 99.9% of the time in every calendar month. KLM Technologies also guarantees that the email services, web serving services, DNS services, and the our network will be available and function for a minimum of 99.9% of the time, not including scheduled maintenance windows. KLM Technologies's, multi-redundant network architecture permits operation without service degradation or CUSTOMER interruption in the case of maintenance or equipment failure.

KLM Technologies will use commercially reasonable efforts to meet or exceed service levels. If KLM Technologies fails to meet the foregoing 99.9% service levels set out below in a rolling two month period, then CUSTOMER will be entitled to receive a credit for such outage in accordance with the schedule below. CUSTOMER will be entitled to deduct said credit for such amounts otherwise payable to KLM Technologies hereunder, calculated in accordance with the table below for each month (computed by reference to a 31 day month), if more than 20% of the CUSTOMER users are affected. If the actual availability for any three month period is less than 98.00%, CUSTOMER will have the right to terminate this Agreement for breach of contract.

Maintenance Services. KLM Desing will provide maintenance as long as this agreement is in effect without charge. Maintenance windows are scheduled at times which least impact our CUSTOMERS based on minimal overall activity on the KLM Technologies web hosting systems which may vary from month to month.