30 DAYS GUARANTEE
The 30 day money back guarantee only applies to the
hosting portion of your service.
1. The 30 days start from the earliest of - the day
we receive the electronic order form, the day customer
signs up via fax. In any case, the set-up fee, extra
bandwidth and extra storage space charges are not refundable.
2. Cancellations will NOT generate ANY refund.
3. Miva Merchant license keys are nonrefundable.
4. Domain name payments are non-refundable. Once a domain
name is registered, the WHOIS database stores the information
and is kept there for a period of one year, until the
date of renewal. Payment will NOT be credited back.
5. In the event there is a mis-spelling of a domain
name, while being registered online, you as the customer
must register the correct spelling of that name. There
are NO refunds issued for mis-spelled domain names.
NETWORK UPTIME GUARANTEE
KLM Technologies is an authorised reseller of a third-party
web hosting solutions. Below is a guarantee which will
be passed from our suppllier to our customers.
Service Uptime. KLM Desingn's target uptime for the
Service is 99.9% of the time in every calendar month.
KLM Technologies also guarantees that the email services,
web serving services, DNS services, and the our network
will be available and function for a minimum of 99.9%
of the time, not including scheduled maintenance windows.
KLM Technologies's, multi-redundant network architecture permits
operation without service degradation or CUSTOMER interruption
in the case of maintenance or equipment failure.
KLM Technologies will use commercially reasonable efforts
to meet or exceed service levels. If KLM Technologies fails
to meet the foregoing 99.9% service levels set out below
in a rolling two month period, then CUSTOMER will be
entitled to receive a credit for such outage in accordance
with the schedule below. CUSTOMER will be entitled to
deduct said credit for such amounts otherwise payable
to KLM Technologies hereunder, calculated in accordance with
the table below for each month (computed by reference
to a 31 day month), if more than 20% of the CUSTOMER
users are affected. If the actual availability for any
three month period is less than 98.00%, CUSTOMER will
have the right to terminate this Agreement for breach
||Monthly Service Credit
|99.40 - 99.70
99.00 - 99.40
98.00 - 99.00
97.00 - 98.00
96.00 - 97.00
95.00 - 96.00
Maintenance Services. KLM Desing
will provide maintenance as long as this agreement is
in effect without charge. Maintenance windows are scheduled
at times which least impact our CUSTOMERS based on minimal
overall activity on the KLM Technologies web hosting systems
which may vary from month to month.